Privacy Policy

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Privacy Policy for Soft Patagonian Inc.

Updated On: April 1, 2025

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Introduction

At Soft Patagonian Inc. ("we," "our," or "us"), located at 630 Giguere Ct, San Jose, CA 95133, we respect and protect the privacy of our customers. This Privacy Policy outlines how we collect, use, store, and share your personal information when you visit our website www.softpatagonian.com and use our services.

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Information We Collect

We collect the following personal information when you interact with our website or services:

  • First Name
  • Last Name
  • Email Address
  • Phone Number
  • Address
  • State
  • Province
  • ZIP/Postal Code
  • City

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How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill orders and services.
  • To communicate with you about your orders or inquiries.
  • To send you marketing materials, promotions, and updates (if you have opted in).
  • To improve our services and website experience.
  • To provide customer support and resolve issues.

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Data Storage

Your personal information is stored securely using trusted platforms and services, including Google Analytics and Twilio. We take reasonable precautions to protect your information from unauthorized access, loss, or misuse. However, please understand that no data transmission or storage system is completely secure, and we cannot guarantee 100% security.

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Sharing Your Information

We may share your personal information with trusted third-party service providers for the following purposes:

  • Google Ads and Google Analytics: These services help us track website activity, analyze customer behavior, and run targeted ads. Google may collect data through cookies or other technologies, and you can control how your data is used through Google's settings.
  • Twilio: If you provide your phone number, we may use Twilio to send you text messages related to your services or orders. Twilio will handle your phone number and message data in accordance with their privacy policy.

We do not sell, rent, or share your personal information with any other third parties, except as described in this Privacy Policy.

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Cookies

We may use cookies or similar technologies to collect information about how you use our website. Cookies help us improve your experience by remembering your preferences and gathering usage data. You can manage cookie settings through your browser preferences.

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Your Rights and Choices

You have the right to:

  • Access: Request a copy of the personal information we have on file.
  • Correct: Request corrections to any inaccurate or incomplete data.
  • Delete: Request that we delete your personal information, subject to certain legal exceptions.
  • Opt-Out: You can opt out of marketing communications by following the unsubscribe link in any email we send or by contacting us directly.

To exercise any of these rights, please contact us at info@softpatagonian.com

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Security

We take the security of your personal data seriously. We use a combination of physical, administrative, and technical safeguards to protect your information from unauthorized access, use, or disclosure. While we strive to use commercially acceptable means to protect your personal data, please be aware that no method of electronic storage or transmission is entirely secure.

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Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any updates on this page with an updated effective date.

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Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us at:

Soft Patagonian Inc.
630 Giguere Ct
San Jose, CA 95133
Email: info@softpatagonian.com